“I would like to thank you for the wonderful care you gave to Welly after he passed away on Tues 17-04-13 at the grand old age of 18yrs and two weeks. You gave him dignity and respect even playing some music at the cremation Welly was blind and music was a comfort to him as well as placing a message from us with him it made this so personnel. My faith in the kindness of strangers was reignited thanks to you both a kindness which is rarely seen today. Thank You – you are special people.”

“Having recently lost our beloved cat “Gibson” after 16 years, we felt it really important to see our little man treated with the care and dignity he deserved”

“Paul and Rob from Charlie’s Parlour are amazing. They responded to our needs perfectly, calling us back and advising us on ways to deal with our sad loss, asking for pictures and showing genuine concern and empathy”

“On arriving at Charlie’s Parlour, Paul invited us in and made us feel at ease and made us a lovely cup of tea, and then asked us about our concerns about individual cremation etc etc, Rob and Paul had also found a beautiful urn, in the shape of a black cat, perfect for our “Gibson” who was black, and also put a brass name plate on it too”

“They also gave us a few moments to say goodbye, which was very very much needed, and made us feel we had given “Gibson” the best right to the very end, you certainly wouldn’t get this sort of service from your local vet. And finally the most important thing to us was, Charlie’s Parlour being able to do the cremation on the same day, so it meant we we’re able to pick “Gibson” up from the vet in the morning and take him to Rob & Paul for cremation, and take him home the same day! this was really important to us, as we wanted “Gibson” home ASAP. If you love your pet as much as we loved “Gibson”, when that terrible day arrives, please give Paul & Rob a call at Charlie’s Parlour you won’t feel so bad once you have talked with them”

“We had to have our beloved cat put to sleep last night. Paul, from Charlies Parlour collected her from us at 2200hrs the same night. He returned her to us 18 hours later in a lovely ceramic cat jar. He was so kind and understanding he really made us feel a little better. We had used Charlies Parlour twice before for our two rats. Again the service was exceptional. They went out of their way to ensure that the “boys” were treated with the same dignity that they accord to larger pets. Whilst I hope that we won’t require their services too soon, I shall recommend them to all our friends and will definitely use them again. Thank you so much Paul & Rob”

“Charlies Parlour provided a sensitive and extremely professional service when our Labrador, Bosie, was put to sleep recently. The collection was sympathetic and gentle and Bosie’s ashes were returned promptly – Thank you”

“A a very difficult time, it was great to have the team at Charlies Parlour to call on. Our beloved cat, Mandu, meant the world to us and the services they offered in some way helped us come to terms with our loss. Nothing was too much trouble. We would highly recommend Charlies Parlour”

“Took my lovely Russell (Little Man) to be cremated at Charlies Parlour. Was greeted with kindness and understanding. Would highly recommend the service given”

“My partner was totally devastated when her beloved Lurcher “Taffy” had to be put to sleep. The staff were understanding and sensitive, and nothing was too much trouble. This made a sad occasion bearable. I would not hesitate to recommend Charlies Parlour to anyone who is suffering a pet bereavement”

“Last month our beautiful baby Beau (golden retriever) had to be put to sleep. This was the most traumatic time of our lives. We experienced a number of problems with the vets and we turned to Charlies Parlour for help. Rob was absolutely brilliant. He took control of the situation and sorted everything out for us. He was compassionate and sensitive and knew exactly what we were going through. This was a tremendous help at such a difficult time. We would have no hesitation in recommending Charlies Parlour to anyone requiring this type of service. THANK YOU Rob.”

“We had to make the heartbreaking decision to have our wonderful dog put to sleep on Boxing Day. We had met Rob a few days before Christmas and he had assured us that we could call him anytime over the holiday period. He was true to his word and made himself fully available to support us at this time. The cremation was carried out quickly and we were able to collect the ashes the next day which was also a Bank Holiday. Rob and Paul were very sensitive and professional. We could not have asked for more.”

“Just a note to thank you for helping us provide a dignified & personal way to say aurevoir to “Mr Mucky”. He was a very special dog & played a big part in our lives, he will never be forgotten.

“We really appreciated you opening up on Sunday for us to pick up the old fella and would have no hesitation in recommending Charlies Parlour and the excellent service that you offer”